{"id":62,"date":"2024-01-29T16:09:05","date_gmt":"2024-01-29T16:09:05","guid":{"rendered":"https:\/\/cms.bravobusinessmedia.com\/buffalo\/?page_id=62"},"modified":"2025-08-14T19:49:42","modified_gmt":"2025-08-14T19:49:42","slug":"faq","status":"publish","type":"page","link":"http:\/\/cms.bravobusinessmedia.com\/buffalo\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h1 class=\"wp-block-heading text-center my-4\" id=\"h-faq\">FAQ<\/h1>\n\n\n\n<div class=\"wp-block-group my-3\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div  class=\"accordion bs-collapse genralQuestions\">\n\t\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h3 mb-0 text-left col-12\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_b33b90494a08972078727076458b4882-control-1\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-1\">\n\t\t\t\t\t\tCan I change out my shower faucets without breaking into the wall\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-1\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tIf you know the manufacturer, you can change trims from that same manufacturer. Ex: You cannot replace a Moen trim with a Kohler trim.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h3 mb-0 text-left col-12\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_b33b90494a08972078727076458b4882-control-2\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-2\">\n\t\t\t\t\t\tShould I design my bathroom for what I want or for resale value?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-2\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tIf you&#8217;re going to be in your home for 5 years or more, you should do whatever you please. If you plan on selling in less than 5 years, resale value should come into some consideration.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h3 mb-0 text-left col-12\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_b33b90494a08972078727076458b4882-control-3\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-3\">\n\t\t\t\t\t\tWhy should I shop at Buffalo Plumbing Showroom instead of Home Depot? Do you have the same products as Lowe&#8217;s or Home Depot?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-3\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tBig Box stores have become so large in the last 20 years that they can dictate to manufacturers what they are willing to pay for products. To adjust to that industry&#8217;s demands, manufacturers have had to cut down on time and material cost to produce those faucets so they can make a profit on them. This cuts down significantly on the quality of the products you can purchase from those stores. The brands and products we carry represent the industry standard for high-quality manufacturing. This means the products purchased from Buffalo Plumbing Showroom will have higher metal content, better glazing, higher quality components, trendier styles, etc. When it comes to plumbing fixtures, you get what you pay for. At our showroom, you are being provided a premium service by friendly, personable people, using the best-quality fixtures for your Kitchen or Bath, with a dedicated salesperson whose primary focus is to make sure you get the material you <i>desired<\/i> in the timeframe you need it.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h3 mb-0 text-left col-12\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_b33b90494a08972078727076458b4882-control-4\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-4\">\n\t\t\t\t\t\tDo I need an appointment to come in?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-4\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tAppointments are not required, but we do recommend them as it is the only way to guarantee the individual attention each of our customers deserves.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h3 mb-0 text-left col-12\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_b33b90494a08972078727076458b4882-control-5\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-5\">\n\t\t\t\t\t\tDo I need to be a contractor to shop at Buffalo Plumbing Showroom?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-5\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tNo, you do not need a contractor to shop with us, we are open to the public.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h3 mb-0 text-left col-12\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_b33b90494a08972078727076458b4882-control-6\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-6\">\n\t\t\t\t\t\tDo you carry Walk-in Bathtubs?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-6\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tWe have one option from MTI which is available with a variety of upgrades. Please reach out to our showroom staff if you have questions about pricing, features, or availability.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h3 mb-0 text-left col-12\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_b33b90494a08972078727076458b4882-control-7\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-7\">\n\t\t\t\t\t\tWhat is your return policy?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-7\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tAny returns must be requested through your showroom consultant within 30 calendar days from the date you received it. Your item must be unused and in the original packaging. Special order items are subject to restocking fees and the return freight is the responsibility of the customer. Any credits are at the discretion of the manufacturer and may be denied. You will receive your credit in the amount it was issued to Erb Company once the credit is received from the manufacturer. If you have any questions, please contact your consultant.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h3 mb-0 text-left col-12\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_b33b90494a08972078727076458b4882-control-8\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-8\">\n\t\t\t\t\t\tCan you renovate my bathroom to match my Kohler Skylight Blue toilet from 1956?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-8\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tNo&#8230;Kindly, it is time to update.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h3 mb-0 text-left col-12\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_b33b90494a08972078727076458b4882-control-9\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-9\">\n\t\t\t\t\t\tDo you provide installation?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-9\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tAs a company we do not offer any installation services. We do, however, have a list of unaffiliated contractors that we can recommend to you.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h3 mb-0 text-left col-12\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_b33b90494a08972078727076458b4882-control-10\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-10\">\n\t\t\t\t\t\tDo you have any recommended contractors?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-10\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tYes, all recommended contractors are not affiliated with our company but do provide services we trust.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h3 mb-0 text-left col-12\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_b33b90494a08972078727076458b4882-control-11\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-11\">\n\t\t\t\t\t\tAre all whites the same?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-11\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tJust like there are many shades of grey&#8230;There are many shades of white. The only way to guarantee a perfect match is by purchasing all fixtures from the same manufacturer.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h3 mb-0 text-left col-12\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_b33b90494a08972078727076458b4882-control-12\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-12\">\n\t\t\t\t\t\tDo you sell Kohler LuxStone Walls?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-12\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tNo, LuxStone walls are only available through Kohler Authorized installers. We do offer other great brands of solid surface walls.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h3 mb-0 text-left col-12\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_b33b90494a08972078727076458b4882-control-13\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-13\">\n\t\t\t\t\t\tHow quickly can I get everything?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-13\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tLead times are different for each manufacturer and vary by item availability. Our consultants do their best to check lead times and educate the customer prior to ordering, however, the best information we&#8217;re able to provide are just estimations; so, they are subject to change without notice to the salesperson.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h3 mb-0 text-left col-12\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_b33b90494a08972078727076458b4882-control-14\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-14\">\n\t\t\t\t\t\tWhere are you located?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-14\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tOur only location is 600 Bailey Ave in South Buffalo. For additional information please visit our location page.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h3 mb-0 text-left col-12\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_b33b90494a08972078727076458b4882-control-15\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-15\">\n\t\t\t\t\t\tWhat is the best way to prepare for a Bath\/Kitchen Remodel?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_b33b90494a08972078727076458b4882-control-15\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tThe best way to prepare for a remodel is to first discuss the scope with a contractor. All projects are different, and it is best to get the answers from a professional so that you are prepared with the knowledge necessary to begin your selection process. The next step is to make product selections and get items on order prior to <i>scheduling your contractor<\/i>. As stated above, lead times do vary and can make or break a project. Too many times we see customers walk in with a fully demolished bathroom and the full custom shower they want is not in stock, do not assume what you want will be readily available for you.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ<\/p>\n","protected":false},"author":22,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-62","page","type-page","status-publish","hentry","entry"],"acf":{"seo_keywords":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - Buffalo Plumbing Showroom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cms.bravobusinessmedia.com\/buffalo\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"FAQ\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cms.bravobusinessmedia.com\/buffalo\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Buffalo Plumbing Showroom\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-14T19:49:42+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/cms.bravobusinessmedia.com\\\/buffalo\\\/faq\\\/\",\"url\":\"https:\\\/\\\/cms.bravobusinessmedia.com\\\/buffalo\\\/faq\\\/\",\"name\":\"FAQ - 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