{"id":66,"date":"2024-01-29T17:48:08","date_gmt":"2024-01-29T17:48:08","guid":{"rendered":"https:\/\/cms.bravobusinessmedia.com\/cantu\/?page_id=66"},"modified":"2025-05-07T08:38:25","modified_gmt":"2025-05-07T08:38:25","slug":"faq","status":"publish","type":"page","link":"http:\/\/cms.bravobusinessmedia.com\/cantu\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h1 class=\"wp-block-heading text-uppercase mb-3\" id=\"h-frequently-asked-questions\">Frequently asked questions<\/h1>\n\n\n\n<div class=\"wp-block-group my-3\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div  class=\"accordion bs-collapse mb-3\">\n\t\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h5 mb-0 font-weight-bold p-2\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-1\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-1\">\n\t\t\t\t\t\tWhere are you located?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-1\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\t<br><B>VANCOUVER LOCATION<\/B><\/br>\r\n<br><B>8351 Ontario St. Vancouver, BC. <\/B><\/br>\r\n<br><\/br>\r\nLocated behind Canadian Tire, just 10 minutes from Oakridge Shopping Centre and 20 minutes from downtown Vancouver. See our map <a href=\"https:\/\/maps.app.goo.gl\/SZN6CtvLcYCtrbtd8\" title=\"Map\">here<\/a>&gt;\r\n<br><\/br>\r\n<br><B>VICTORIA LOCATION<\/B><\/br>\r\n<br><B>**OPENING SOON IN JULY 2025**<\/B><\/br>\r\n<br><\/br>\r\n<B>1807 Store St, Victoria, BC.<\/B>\r\n<br><\/br>\r\nFind our new showroom at 1807 Store Street, right across from Value Village and steps from Victoria\u2019s historic Chinatown. See our map <a href=\"https:\/\/maps.app.goo.gl\/G4pDEDnbGvGd78iP9\" title=\"Map\">here<\/a>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h5 mb-0 font-weight-bold p-2\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-2\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-2\">\n\t\t\t\t\t\tWhat are your hours?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-2\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\t<p><strong>Hours of Operation:<\/strong><\/p>\r\n<ul>\r\n  <li>Monday to Friday: 9:00 AM &#8211; 5:00 PM<\/li>\r\n  <li>Sat &amp; Sun, and Stat Holiday: Closed<\/li>\r\n<\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h5 mb-0 font-weight-bold p-2\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-3\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-3\">\n\t\t\t\t\t\tCan anyone visit your showroom?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-3\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tThe showroom is open to interior designers, builders, contractors, homeowners, and dreamers alike. Explore the award-winning space and find inspiration in the curated selection of products and design possibilities.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h5 mb-0 font-weight-bold p-2\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-4\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-4\">\n\t\t\t\t\t\tHow long does it take to order products in?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-4\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tWe carry a wide selection of products in-stock that you can take home the same day. For items that need to be special ordered, we will provide you with an estimated arrival time (ETA) at the time of purchase.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h5 mb-0 font-weight-bold p-2\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-5\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-5\">\n\t\t\t\t\t\tWhich products does Cantu carry?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-5\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tWe source our bath, kitchen, cabinet and door hardware, lighting, and soft goods from trusted vendors around the world, bringing together a curated selection of styles and solutions to suit every space. Discover the brands and collections we offer by visiting our brands page <a href=\"\/brands.HTML\">here<\/a>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h5 mb-0 font-weight-bold p-2\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-6\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-6\">\n\t\t\t\t\t\tDo I need to book an appointment to come in?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-6\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tNo appointment is necessary! We are always here to help whenever you drop by. However, if you are planning a larger project and would like dedicated time with one of our design consultants, we do recommend booking an appointment in advance. This way, we can ensure you receive the personalized attention and expert guidance you deserve. To schedule a consultation, please make an appointment <a href=\"\/Contact.HTML\">here.<\/a>\r\n\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h5 mb-0 font-weight-bold p-2\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-7\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-7\">\n\t\t\t\t\t\tWho can I call for installation advice?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-7\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tGive us a call at 604-688-1252 and our team is here to help! Depending on the product, we may be able to resolve the issue right away or direct you to the right resource for expert assistance.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h5 mb-0 font-weight-bold p-2\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-8\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-8\">\n\t\t\t\t\t\tWill my product meet the building code?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-8\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tOur Design Consultants are here to help you select products that meet building codes and any required specifications. We will work with you to ensure your selections comply with local regulations and suit the needs of your project.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<div class=\"bs-collapse-item card\">\n\t\t\t\t<div class=\"bs-collapse-item-trigger-container card-header\">\n\t\t\t\t\t<button class=\"bs-collapse-item-trigger h5 mb-0 font-weight-bold p-2\" type=\"button\" data-toggle=\"collapse\" data-target=\"#bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-9\" aria-expanded=\"false\" aria-controls=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-9\">\n\t\t\t\t\t\tWhat is your return policy?\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bs-collapse-item-content-container collapse \" id=\"bs-collapse-block_deb9e54e87c2c91ca4dc69daad972768-control-9\">\n\t\t\t\t\t<div class=\"bs-collapse-item-content card-body\">\n\t\t\t\t\t\tWe proudly source our products from leading manufacturers around the world and stand behind the quality of everything we offer. If you receive a product that is defective, we will promptly make it right by offering a replacement or a full refund. For regularly stocked items that are not defective, returns are accepted subject to a restocking fee. Please note that special-order items, brought in specifically for you, are considered final sale and are not eligible for return or exchange.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions<\/p>\n","protected":false},"author":22,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-66","page","type-page","status-publish","hentry","entry"],"acf":{"seo_keywords":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - Cantu Bathrooms &amp; Hardware, Ltd.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/cms.bravobusinessmedia.com\/cantu\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Frequently asked questions\" \/>\n<meta property=\"og:url\" content=\"http:\/\/cms.bravobusinessmedia.com\/cantu\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Cantu Bathrooms &amp; 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