{"id":48,"date":"2024-01-13T12:46:16","date_gmt":"2024-01-13T12:46:16","guid":{"rendered":"https:\/\/cms.bravobusinessmedia.com\/docsavage\/?page_id=48"},"modified":"2024-01-13T12:47:27","modified_gmt":"2024-01-13T12:47:27","slug":"store-policies","status":"publish","type":"page","link":"http:\/\/cms.bravobusinessmedia.com\/docsavage\/store-policies\/","title":{"rendered":"Store Policies"},"content":{"rendered":"\n

STORE POLICY<\/h1>\n\n\n\n
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Store Policy & Faq<\/h2>\n\n\n\n

Contact<\/strong>
We are available Monday – Friday 9:30 am to 6:00 pm pacific by phone or email. Please contact us at:
626-574-8882<\/a>
sales@milliondecordesign.com<\/a>

By Mail:
124 Las Tunas Drive
Arcadia, CA 91007<\/p>\n\n\n\n

Privacy Policy<\/strong>
We will only use your information for orders, customer support, deliveries, and notifications of discounts and promotions. Your information will never be shared, sold, or traded with anyone else.<\/p>\n\n\n\n

Site Security<\/strong>
Your information is stored in a world class secure server hosted by shopify, all pages on CrystalLEDLight.com are https secured and encrypted. All checkout pages use SSL (Secure Socket Layer) encryption for transmission of all financial data.<\/p>\n\n\n\n

Order Information<\/strong>
It is the Customer’s responsibility to ensure all information is accurate at the time of order submission. Customers who place orders by phone must review their receipt for accuracy within 1 day.<\/p>\n\n\n\n

Shipping Pricing & Lead Times<\/strong>
Most orders will leave our warehouse within 2-5 business days. In most cases, your order will ship within 2 business days. If your order has not shipped within 5 business days, please contact our store.

Shipping lighting fixtures can be expensive, and we will do our best to absorb the cost for you.<\/p>\n\n\n\n

Our Shipping Cost:<\/strong>
Over $75: Free freight<\/p>\n\n\n\n

Oversize Freight<\/strong>
Items shipped via UPS \/ FedEx Oversize are not eligible for free shipping and free return shipping. Items shipped via freight are not eligible for free shippings and returns. Freight shipment means curbside delivery, any additional services such as transferring item inside home will require additional charge and must be requested at time of order.<\/p>\n\n\n\n

Order Cancellation Policy<\/strong>
Please call our showroom at (626) 574-8882 or use the contact form<\/a> for all order cancellations request. Please include your name and order number when filling out the contact form.

We try to ship every order as fast as possible. We do not charge for order cancellations. Orders that have been shipped are not eligible for cancellation and returns will be subject per our return policy.

Orders that were shipped directly from the manufacturer will have their refund held until we receive order cancellation confirmation from the manufacturer.<\/p>\n\n\n\n

Return Policy<\/strong>
You have 30 days from the date of purchase to request a return and refund of your purchase. Please call our showroom or use the contact page to submit your return request.

The following items are non- returnable:<\/p>\n\n\n\n