FAQ

Frequently asked questions


VANCOUVER LOCATION

8351 Ontario St. Vancouver, BC.


Located behind Canadian Tire, just 10 minutes from Oakridge Shopping Centre and 20 minutes from downtown Vancouver. See our map here>


VICTORIA LOCATION

**OPENING SOON IN JULY 2025**


1807 Store St, Victoria, BC.

Find our new showroom at 1807 Store Street, right across from Value Village and steps from Victoria’s historic Chinatown. See our map here

Hours of Operation:

  • Monday to Friday: 9:00 AM – 5:00 PM
  • Sat & Sun, and Stat Holiday: Closed
The showroom is open to interior designers, builders, contractors, homeowners, and dreamers alike. Explore the award-winning space and find inspiration in the curated selection of products and design possibilities.
We carry a wide selection of products in-stock that you can take home the same day. For items that need to be special ordered, we will provide you with an estimated arrival time (ETA) at the time of purchase.
We source our bath, kitchen, cabinet and door hardware, lighting, and soft goods from trusted vendors around the world, bringing together a curated selection of styles and solutions to suit every space. Discover the brands and collections we offer by visiting our brands page here
No appointment is necessary! We are always here to help whenever you drop by. However, if you are planning a larger project and would like dedicated time with one of our design consultants, we do recommend booking an appointment in advance. This way, we can ensure you receive the personalized attention and expert guidance you deserve. To schedule a consultation, please make an appointment here.
Give us a call at 604-688-1252 and our team is here to help! Depending on the product, we may be able to resolve the issue right away or direct you to the right resource for expert assistance.
Our Design Consultants are here to help you select products that meet building codes and any required specifications. We will work with you to ensure your selections comply with local regulations and suit the needs of your project.
We proudly source our products from leading manufacturers around the world and stand behind the quality of everything we offer. If you receive a product that is defective, we will promptly make it right by offering a replacement or a full refund. For regularly stocked items that are not defective, returns are accepted subject to a restocking fee. Please note that special-order items, brought in specifically for you, are considered final sale and are not eligible for return or exchange.