Frequently Asked Questions
What services does Espace Plomberium offer?
At Espace Plomberium, you benefit from personalized support from experienced advisors trained to guide you in choosing bathroom or kitchen products: faucets, bathtubs, showers, toilets, sinks, accessories, and more. Our experts consider your style, space, and budget to offer a tailored solution. They don’t just sell; they explain technical aspects, including performance and durability, so you can make an informed choice. In addition to this expertise and wide selection, Espace Plomberium applies a “Best Price Guarantee” policy so you always get the best value for your money.
Can I visit without an appointment for advice or a quote?
Yes, you can visit our showroom without an appointment during business hours. However, for a personalized consultation, we recommend booking an appointment.
How long does a consultation with an advisor last?
On average, a meeting lasts between 45 and 120 minutes, depending on the complexity of your project. This allows us to analyze your needs, present suitable options, let you see, touch, and try products, and prepare a custom quote.
Can your advisors help me plan my bathroom or kitchen?
Yes, our experts assist with complete planning: product selection, technical advice, and coordination of essential elements.
How should I prepare for my in-store appointment?
To prepare for your visit, bring as much information as possible about your project: your plumber’s name, the planned work date, your approximate budget, and space measurements, including door and window locations, etc.
Check out our complete guide to plan your appointment
Do you offer installation services?
Espace Plomberium does not provide product installation.
Are your products covered by a warranty?
Yes, all our products are covered by the manufacturer’s warranty. We work exclusively with strong, reliable brands to ensure quality and safety. Our advisors can provide precise details on the conditions and duration of each warranty.
Is it possible to order custom products?
Yes, we offer the option to order many custom products to meet your specific needs. At Espace Plomberium, our goal is to provide the product of your dreams, not just what we have in stock. Our advisors will help you choose and customize these products.
Do you offer delivery services?
Yes, delivery is available to the address of your choice. Delivery fees apply.
Do you provide after-sales service?
Absolutely. Our team remains available after your purchase to assist you with any questions or issues.
Do you offer a Best Price Guarantee at Espace Plomberium?
Yes! At Espace Plomberium, we are committed to offering you the best price. If you find an identical product at a lower price from an authorized competitor, we will gladly match it. Certain conditions apply; feel free to contact your Espace Plomberium store for more details.
Learn more about our Best Price Guarantee Policy
What payment methods do you accept in-store?
We accept credit cards, debit cards, and cash.